2013 Toyota RAV4 XLE AWD

I bought my Highlander on November 25. My experience was positive from when I entered the building until I drove off the lot with my new vehicle. The amount of time it took for the transaction was more than reasonable. Damon Kelsey was professional, attentive, and respectful of my time and concerns. He kept me updated on the delivery status and called me as soon as it arrived. Damon explained and demonstrated the features of my Highlander and helped me pair my phone before I left. I will buy again from Lake Country Toyota in the future.

HEAR ME OUT.. We always seek the salesperson willing to go the extra mile. But, what about the salesperson willing to go the extra 408 miles? Cally, literally went 408 miles. I don't mean, they contracted a car hauler to bring me a truck. I mean, She, Cally, got in the truck I wanted and drove it to Grand Forks ND from Baxter MN to bring me this truck and get some ink on paper. My family(military )relocated from Texas then, Mississippi and now North Dakota. One vehicle is enroute via freight (which we were going to sell) and we have one vehicle here.. used during the day on a Mil installation. I started browsing online and ended up finding a Tacoma in Baxter MN that was a better deal than what I could get in Grand Forks and Fargo. So I started by calling and getting in touch with Cally. She is very professional, diligent and, friendly ????. The only real issue was, being that we have JUST moved here (3 days prior to the phone call) identity verification was an issue. I can't make that drive as our other vehicle is in transit and we have kids. So, no-go.. sadly for a 3.5 hour journey on a week day. Except, They worked out an arrangement for Cally to deliver this vehicle to me. This is COMPLETELY UNHEARD OF for me and my wife. In Texas we had to pay 1000$ out of pocket for vehicle delivery. Mississippi? Nope. She arrived, came in amongst the chaos of our half unpacked house and kids acting like hoodlums got a couple signatures and she was on her way. These are some really bang up people. Give Cally a shot, she's a winner and an awesome salesperson. Totally happy. Amidst the chaos of a cross country move, she made it happen for us. A big thank you to her, 10/10 would recommend. Well done guys, I'm impressed

This was the best experience I have ever had when buying a new vehicle. Jordan Martin exceeded my expectations-he found the exact vehicle I wanted, we did all the paperwork ahead of time, and he even had a ride for me! Thanks Jordan, I will definitely buy another vehicle from you!