I recently had a service appointment. I have been here in the past and wasn’t pleased with communication. This most recent visit was unbelievably pleasant. From the time I walked in to the time I picked up my car. My advisor Heather was amazing. She continued to keep me up to speed throughout the process. She was kind, informative and absolutely delightful to deal with. I believe she’s relatively new to the dealership, I was there less than a year ago and did not see her. I hope she is a permanent employee here in Danbury. And will be returning to her in the future.
5.0
donofa • 3 weeks ago
Danbury VW provides excellent service, better than most in my opinion. The dealership is clean and the staff is friendly and organized. My sales representative Erik is a great guy, not pushy and is always available to talk, answer an email. The entire process from start to finish was fantastic, easy. Thank you.
5.0
Casi Purcell • 2 weeks ago
I have an 14 Tiguan and Alex in service was fantastic. I called and we got our vehicle diagnosed and the issue was covered under warranty. Shaun, our technician, was fast! The entire staff was accommodating and professional. Highly recommend