2021 Ford Bronco Sport - 4X4

Car shopping, admittedly, is not my favorite activity, particularly when it involves traveling a considerable distance to the dealership, but my experience at Toyota of Pullman changed my perspective entirely. I had been searching for a specific Toyota Hybrid model, which proved to be quite elusive in the local market. However, my luck changed when I stumbled upon Toyota of Pullman on line and had the pleasure of working with Tommy Coffee. Tommy was an absolute pleasure to work with from the moment I contacted the dealership. He displayed remarkable professionalism, integrity, and dedication throughout the entire process. Despite the challenges of not knowing where the car was after it got loaded on to the truck for delivery to the dealership, Tommy handled the situation with grace and professionalism by reassuring me and instilling confidence to persevere and trust in his expertise and experience. Once the vehicle finally arrived at the dealership, Tommy and Shawn Lopez facilitated the trade-in process and handled the paperwork swiftly and meticulously. What truly set Tommy apart from other salespeople I’ve encountered at different dealerships was his genuine passion for Toyota vehicles. He took the time to educate me thoroughly on the features and functionalities of the car, ensuring that I felt confident and informed with my purchase decision. In an industry where exceptional customer service can be hard to come by, Tommy's commitment to excellence truly stood out. His honesty, attention to detail, and genuine enthusiasm for Toyotas made this car-buying experience truly exceptional.

The folks at Toyota of Pullman are a great bunch to work with. As our salesperson, Tommy was informative, friendly, and easy-going. No pressure, just a pleasant experience overall. Chris was also great to work with. My wife loves her new Venza, and we wouldn't hesitate to drive the hour and a half from the Spokane area to buy another vehicle in the future. They had the car we wanted, with the options we needed, at a price much lower than our local dealers. Give them a try - they will be happy to earn your business.

I have never experienced better automotive service in my life than Toyota of Pullman! Caleb is spectacular! He calls me by my first name, he is a great communicator and very helpful. He pays attention to details. My truck is in "good hands" when I need service or repairs. I can also schedule my appointment in a timely manner and on my schedule. I highly recommend Toyota of Pullman service department!