2023 GMC Terrain SLT AWD

Russ Darrow Kia of Madison offers an excellent service quality based on professional standards. The rear door of my car had an issue that other service centers were unable to fix it. Russ Darrow Kia of Madison team did a comprehensive inspection, replaced the faulty parts, and fixed the problem in the fastest possible time at a reasonable price. I highly recommend this service center to everyone.

I hate the process of purchasing a vehicle and yet I felt good about my experience with Anthony at Russ Darrow. I actually love my car (it's been a long time) and I feel like I got it for (what is now considered a fair) price. Anthony was a very pleasant, no pressure, yet very knowledgeable sales person. It's my first Kia, and hopefully not my last! PS, I love the color- and I don't care what you think.

As a single parent I had been putting off buying a new/used car because obviously I wanted something safe and dependable. Also was worried about being able to focus while my kiddo ran around as they do, buying a car is not a 10 min thing. All the staff was super friendly and helpful took their time to explain anything I asked and I know the sales person stayed a solid 2 hours after his Friday should have ended. Also just fyi, I am very openly part of the LGBTQ community and was treated with dignity and respect, as all people should be treated. I would have no issues recommending this dealer to anyone in the future. And I got the vehicle I wanted without any pressure to buy something else (they need 2 sell) like other dealers have tried to do to me while shopping around.