2021 GMC Terrain

I usually refrain from doing reviews, but the superior service I received from Tony and the team over at LaFontaine Dearborn deserves recognition. Their professionalism and attentiveness regarding my concerns were unmatched. The entire team demonstrated a remarkable level of expertise and dedication throughout the service process.Their communication and transparency were also commendable. All my concerns were addressed promptly and efficiently.Overall, my experience at LaFontaine Dearborn surpassed my expectations. I highly recommend their car service to anyone in need of reliable and top-notch service.Thank you to The Team for their outstanding commitment to customer satisfaction. L Williams

I had a very good experience working with Ethan, a sales professional at LaFontaine Volkswagen in Dearborn. He was friendly, knowledgeable, and he helped me get a generous trade allowance on my old vehicle. The car I ended up in was very reasonably priced and in excellent condition. The only thing keeping this from a 5-star review was that signing paperwork was a little bit of a fiasco. Their regular finance manager was not in the office so they sent us across the street to one of the other LaFontaine-operated dealerships. We actually went to the correct office at first, but someone in that office sent us to another building. In total, we spent about 25 minutes figuring out which office to go to. Once we figured it out, handling the paperwork was a breeze. I imagine this is not a regular problem, and I don't blame Ethan for the situation, but the paperwork process could have been smoother. All that said, overall it was a very good experience, and I feel good about my purchase.

Brought the Atlas in for a recall. The experience was smooth from the time I scheduled the appointment until I picked up the car. The dealer completed the recall, performed an overall inspection and provided a rental. Also found a defective sensor and replaced. all done at no cost!!