2018 GMC Terrain Denali AWD

Really Appreciate the professionalism and attention to detail from Sean, my service Advisor. Always makes things easy, and is very knowledgeable. The Staff is also very nice and always answer all of my questions and concerns. Thank you Mercedes Benz of Reno.

I recently made an out-of-state purchase with this dealership. The car is fabulous. I appreciated knowing that it was eligible as a certified Mercedes preowned vehicle. I would give the car salesman, Chance, five stars. He impressed me with his knowledge of the mechanical aspect of the vehicle that I purchased. He was very competent and knowledgeable. He provided answers to my detailed questions about the car. I would also give Cameo five stars. She was very courteous, prompt, and responsive. She is everything that I would expect from a Mercedes dealership. I would give the Finance department 2.5 stars. And let me explain why. I told them two or three times that I did not want to be charged for shipping. I felt like their shipping cost was overpriced at $1350. I was able to get it for $800. I also felt like that I was pressured into buying an extended warranty for only two years over $4700. I am a salesman myself, and I felt like that commissions must be really lucrative on extended warranties because they were pushing and pushing to get me to buy it. I did not feel comfortable with that. Another thing that really frustrated me was the unprofessional exchange of information from one person to another. Marcus called me to get information, and I had already given it to Chance and Scott. I felt like that the left hand was not communicating with the right hand. Finally, and this is a minor point, but the description of the car was inaccurate on all of the paperwork. It was listed as an AMG model, which in fact it is not, in conclusion, I expected better service from a Mercedes dealership. Senior citizens are used to good communication skills. Which seems to be lacking with the younger generation I suggest that everyone at that dealership learn from Cameo. She was perfect in her communication skills in every way. She let me know that the paperwork entitled was going to be overnighted to my local DMV office and she gave me the FedEx tracking number. She also FedEx’d me the $1350 refund check and gave me the tracking number. I felt like her attention to detail and sincere customer service was above and beyond any that I had ever seen.