Was there for several hours for routine maintenance. The navigation system had some issues that they were unable to resolve during that appointment. I was informed that to properly diagnose and fix the navigation issue I would need to schedule a service appointment. I understood the logic and am still okay with that.
The reason for my extended wait was that my car needed a new battery that they didn't have in stock. The amount charged for a new battery was extreme. I was informed that battery replacement requires programming, thus the reason for the extreme cost. Well, on my way home from the dealership, I noticed that the windows didn't open and close as they did before the battery replacement. I now have to hold the button until the windows are fully open or closed. To fix this will require another appointment and a rental car.
Please note that everyone that I encountered at the dealership was very friendly and curious towards me. I give them an A+ for customer interaction. I think the windows thing was an oversight due to the number of cars they were working on.
4.0
Kevin Carr • 2 months ago
Took the folk's car in for their timed service. Berge got everything checked out in a timely manner and even sent a video from the technician performing the inspection... Nice touch.
5.0
Dreg - • 8 months ago
The service department is excellent here. While walking around the sales floor waiting for my car to be finished, there is always an eager salesman ready with a smile. The only reason I don't replace my Mazda 5 is because it ONLY has 118000 miles on it. I never trade before 200K.