2011 Cadillac SRX AWD Performance Collection

I'd say Ray is a 5/5 auto salesman but I gotta give the place a 4/5 just due to a few dumb things. Marc (sales manager) is your normal run of the mill used car salesman, kinda combative, a little condescending. Ready for the hard sell. I don't like spending too much time in dealerships, so I wasn't really battling. He's alright. Normal, not remarkable. Ray is extremely nonthreatening and just comes off as a good dude. I could see him selling to anyone in King county pretty easily. Dude is a gem. BJ (finance guy) is pretty decent too. The upsells and fees and stuff were pretty well laid out and transparent. Easy to say no to. I took the theft protection thing just because it seemed like the hardest thing to get out of. The Good: -They took care of my lease 3rd party buy out and saw it as the beneficial trade in it was. Gave me a tiny bit of equity toward the Chevy Volt I bought. -They let me plug my OBDII sensor in to check battery life. -Ray is cool. -Rare trim of the Volt with all the options and pearl paint + champagne interior. Car is awesome. The Bad: -Included tax credit in list price. No big deal, just threw some people. Maybe legally ambiguous. I'm decidedly not a lawyer and the disclaimer was in the listing. -Stupid nav fin antennae was broken off and haphazardly siliconed back on. Caused some damage to the paint. It wasn't as easy as ordering a new part because there was body damage. I fixed it. Dealership sent me $150 bucks but I had to give it back. -Dealership forgot to charge taxes on the sale apparently and are chasing me for a few hundred bucks now. -BECM went out and car was in the shop for a couple months. It was covered under warranty and I kinda knew it would happen. Not the dealerships fault but an inconvenience all the same and I felt like whining. -They little 4 square "agreement" paper they made me sign during negotiation was off-putting a little bit but I get it. I just wrote tentative at the top before I signed it. I am actually a big fan of Duffys and especially the owner who eviscerates bad reviewers. I sometimes read the reviews just for lulz. And Ray is just an all around badass.

Was great experience super friendly. My Dad purchased a car from them couple years back so he took me in. We ended up getting me a great Audi Q5 from Chris Price. Love my car definitely wasn’t expecting anything but they were able to work with me. Thank yall!

Place is friendly , alex has helped me get into cars for a long time. I highly recommend alex and Daniel if you come visit , i walked in and came out with a car in 30 minutes or so . I first bought a Mercedes c300 then I traded back in for a 2018 Chevy volt, then I traded that for a 2012 Acura Tsx that suited me better and what I needed it for.