I purchased my blue 4-door hardtop 2016 Mini Cooper from Mini of Dallas on Lemmon Ave in November 2015. Without fail, I take my Mini into the dealership for routine maintenance and repairs because I appreciate the high quality work they provide. My service advisor, Parker Adams, always provides exceptional customer service every time. Parker always listens attentively to my needs and preferences, and provides personalized recommendations tailored to my specific requirements. What sets him apart is his unwavering commitment to excellence. Parker goes above and beyond to accommodate any requests I have, demonstrating a true dedication to customer satisfaction. He also offers thoughtful guidance and wonderful insights. I always feel valued and appreciated as a customer. It is evident that Parker takes great pride in his work and genuinely cares about delivering an exceptional experience. The customer service provided by Parker is nothing short of outstanding. It's rare to encounter such a high level of professionalism and genuine care in today's fast-paced world, and I am grateful for his service. I've owned other brands of vehicles in the past, but I have never been as happy or as satisfied as I am with Mini. I want you to know that Parker Adams plays a major role in that!

I can’t say enough good about this place. Let’s start with the friendly, professional and over the top service Steven Saroyan provided us! I love my mini cooper so much! Steven had us in and out of there w/ my car in a flash! We asked him to be on the lookout for another one but a stick shift, for my husband. About a month later Steven gives us a call and sets my husband up with his mini! We absolutely love them both,they were both used cars and we haven’t had a single problem with either one! I drive back and forth from Dallas to Houston every weekend so I’ve already put about 6500 miles on mine and she is still purring like a kitten, and it’s literally cut my fuel bill in half!

This dealership is amazing. From the minute I drove onto their lot, to driving away in my new Mini Cooper S, I was treated like royalty. It seemed like nothing was too much trouble. After finding two cars that I liked, Kate Kim drove a 3 hr round trip so that I could test drive them. Eventually settled on the BRG Mini Cooper S. Thank you MINI of Dallas. They will come highly recommended by me to anyone that asks.

Took my mini if for some brake pads. I scheduled the visit the previous day. My service advisor was very good and kept me informed, he had great communication skills. The master technician that work on my car set me a video of him walking around the car, what he looked at and checked, and told me everything else looks good. Waited for 1 1/2 for vehicle to be done. The reason I gave 4 stars, once the service advisor said the vehicle was completed, it took 45 minutes for them to wash it and bring it up so I could leave.

Great service. We test drove the electric Mini. Really good car. One with a bigger back seat is coming out later this year as a 2025 model. Jaylin was knowledgeable, very helpful and not pushy at all.