I am happy to update my review of Sioux Falls Mercedes. While I had an unfortunate turn of events with my purchase, the dealership has reached out and put forth every effort to change my opinion. I would like to call out Neil the service manager, who took it upon himself to fix the situation and make me feel valued. While it is pertinent that the initial purchase process was rocky, I think it is as important how a company interacts with an unsatisfied customer. I feel confident recommending this dealership to individuals as one that cares about their buyers and will do what they need to rebuild trust if ever lost

We spent the last couple of days here and what a great experience. The sales manager was Steve A. He was VERY knowledgeable and helpful. We stayed overnight and Kelly D. gave us quiet a bit of information for us to entertain ourselves while we are in town. She had a number of recommendations for our 12 year old son. The mechanic, Corey S, was the most knowledgeable Mercedes mechanic we have had since visiting Mercedes. We have been to the ones in Eugene, Reno and Las Vegas. We have even been to Sprinter specific mechanics -- Corey was willing to take on a mechanical issue that the others were dumbfounded at. What a GREAT team! This really is the Mercedes experience ?? Overall - They took what could have been a very negative experience and made it a very positive one.

What an absolute stellar experience at this dealership (Mercedes Benz/Luxury Auto Mall)! Bri, Joe, Jared & Jacob went absolutely above and beyond. This was such pleasurable experience, and the easiest, simplest way I/we have EVER had in an Automotive purchase! I HIGHLY RECOMMEND this dealer!!!!! Thank you for the absolute wonderful experience. The McGuire's

Our Mercedes Benz Sprinter, which was converted into a mobile home, development a rattling sound since we picked it up new this past August. We decided to have it checked out before going any further on our road trip. The closest dealership was in Sioux Falls, SD. We went there, without an appointment, and they took us right in. They heard the sound and went to work locating it. Initially it appeared it was a problem with equipment that was added when the van was turned into a mobile home. But as the repair continued, they determined that the problem stemmed from the Mercedes manufacturing of the van. They fixed the problem and we are on our way again. It took several hours to figure out so the problem was anything but obvious. We are so grateful to Steven, the service advisor, and Corey, his technician, for refusing to send us on our way until they were confident they had solved our problem. The rattling sound is gone! They were honest with us and very kind. They deserve many more than five stars. We are very pleased.

Service took a long time but waiting area was comfy, everyone was welcoming and pleasant. Service dept when above and beyond to get me what I needed. Thanks again. You guys rock!