2021 Lexus ES 350 350

Ralph on the sales floor and Cole in financing made this one of our greatest vehicle purchases ever! We messaged the dealership about a 2024 vehicle listed in stock on the website. They confirmed its availability and set up an appointment for us that evening. We met with Ralph who was experienced enough with the specific vehicle to explain the myriad of features the car offered, and helped us set up all the conveniences before we left. He was an extremely skilled salesman and helped us within our [and their] budget. He was a great pleasure to speak with while we waited for an available financing manager. Once we were able to speak with Cole in financing, he made the process easier than I've ever experienced before! He explained every financing option in great detail and also helped us get the greatest coverage possible on the vehicle while remaining within our budget. Despite the fact that we didn't finish until an hour after the dealership closed, both employees were very pleasant and apologetic to us for the late hour. Ralph even called us after we left the dealership because we forgot something small in our trade-in vehicle. I would HIGHLY recommend Russ Darrow Toyota in West Bend! We can now say that we've had a truly enjoyable experience buying a vehicle!! Thank you to Ralph and Cole, and the rest of the Russ Darrow Toyota team!

Just purchased a new vehicle from Russ Darrow Toyota, Abdel was my sales associate, he was courteous, thorough and very informative on the features of my new vehicle. There was low to no pressure which made the transaction very comfortable. We are happy Toyota owners!????