2018 Honda Odyssey EX-L with RES & Navigation

I am very satisfied with my experience at Motor Werks Honda in Barrington! Lucas was a wonderful salesman. He made the process very smooth and exceed my expectations. When I first inquired about a particular vehicle, his follow up was quick and professional. They had the Honda CRV that I wanted in stock. When we arrived at the dealership, it was very clean and had many high-end dealerships on the same lot. We completed the deal from start to finish in a timely manner. I was impressed, as I have had experiences at other dealerships that become an all day event. Overall, I would highly recommend this dealership to others, and would be happy to purchase any future vehicles from them.

As a first-time buyer of the 2024 Honda Accord Hybrid EX-L, my purchasing experience was nothing short of exceptional, thanks to the team's outstanding service, especially that of Lucas. From the onset, the process was streamlined and efficient, reflecting the dealership's commitment to customer satisfaction. Lucas was instrumental in securing the best possible monthly payment for me, demonstrating his expertise and dedication to meeting my needs. Remarkably, the team went above and beyond to procure the specific color I desired, ensuring my complete satisfaction with my new vehicle. I am deeply grateful for the personalized and attentive service I received, which made my first car purchase a memorable and delightful experience. My sincere appreciation goes to Lucas and the entire team for their exemplary service, which I highly recommend to potential buyers seeking a seamless and rewarding purchasing journey.

My son had his Honda checked out at this dealership, he was worried about a possible leaking CV boot. From start to finish, my experience with this Honda service center was one of the best I have ever had. We worked with Carlos (service advisor), and he provided some of the best customer service I have ever experienced in any industry. He was very professional, polite and comforting. He fully understood our issue and got my son in the shop as soon as possible. In my opinion, Carlos should be a trainer for others to learn from. In the high stress auto mechanic world, it is hard to keep your composure, as this is a VERY thankless job. People just expect their cars to be fixed right the first time, and never stop to think about what these employees actually go through each day. I for one, have had many numerous issues with other dealerships not showing the care and concern for the customer. It's very hard to find someone in this sector that is polite and follows up properly with a cheerful attitude. I give Carlos an A+, and because of this experience, we will be doing business with Motor Werks Honda well into the future. Thank you!