2013 Honda Pilot LX 4WD

Friendly on the phone, not in person. The waiting room was upstairs in the showroom. They had coffee, comfy chairs, and all sorts of TV entertainment (pluto, disney, netflix, etc). They also let my kid sit on the golf carts in the showroom. Price was alright. It took less time than quoted, and the job was done correctly. I was even able to bring my own parts! When it was done, they did not show me the breakdown of the jobs/services/work and just told me the price I owed; He did not explain ANYTHING whatsoever and just wanted to know if I was paying cash or card. Once I was paid, all customer service was gone and expired and THEN i was handed the breakdown on the receipt. There was a younger woman at a desk who was on her phone and did not seem at all interested in her job. They had little knick-knacks/free items in baskets in the hallway like screen cleaners, pens, air freshners, and a few other things i can't recall. Clean office and waiting area. There was also a guy in there taking a course on a breathalyzer installation he needed for his car at an open desk, IN thw showroom/waiting area while I was in there and I found that to be inconsiderate to his privacy. He probably didn't want everyone knowing what he had in his personal life, and here he was, watching a video on how to use it, right out in the open.

I considered two other Rhino spray locations, including one in NY. I'm so very pleased that I chose MACARA Vehicle Services. I've had two other F150s spray lined (Rhino) in the past, and the past one lasted 17 years with very little peeling or wear. I called in the beginning of the week and had the pleasure to speak withe Shea. She offered two different appointments and I took the first, on a Thursday morning. I ended up dropping my truck off the night before, which I really wasn't that concerned with but, you really never know with how some criminals like to target these types of businesses. I received a call the next day, around 1230pm that the spray liner application was finished. It was maybe a little earlier than I anticipated, but I was happy to know the truck was ready. Once I arrived, I walked up stairs to see Shea and the truck. She handed me my receipt and warranty info, and I thanked her for her kind and helpful service. When I got back outside I just stared at my truck bed, taking in the amazingly flawless Rhino spray application. I'm not blowing smoke when I say that whomever is the technician that performed this application, he or she is an artist. Hands down, it's the very best Rhino spray application I've ever seen. Both my son-in-laws and some work friends were amazed at how good it looks! I am completely satisfied and highly recommed MACARA. They support Veterans too! Thank you MACARA!

This shop is really good place to go to. To get your vehicle work on and they are really good person as well and nice too.