2017 Buick Enclave Premium AWD

The "brain" of my 2018 Chevy Suburban went out. I called Tricia at Thayer Chevy Service. She walked me through a few things over the phone to try as diagnostics, then offered to tow it to them (I used my AAA to tow it). Once there, the mechanics could not even pull the codes from the truck "brain" it was deader than a door nail. Tricia ordered the part quickly, gave me a Silverado as a loaner, fixed my Suburban and it ended up being a little cheaper than the estimate. Tricia kept me up to date on the progress and got things all done quickly, professionally and courteously!! A great experience from start to finish! I would highly recommend!!

Consistent courtesy, prompt service and guaranteed satisfaction! Upon arrival for a stuck-key in ignition issue, Don and an awesome technician (sorry I missed his name) listened intently me, observed demonstration of problem and within a day identified and resolved issue! *note that Thayer techs identified and fixed previous electronic issue with this GMC Canyon when original dealership couldn't after eight (8) weeks and three attempts! (ThanksTricia!). Impeccable support, customer service. Tim provided courtesy ride home during repair; thanks for the assist. Thanks once again to the entire Thayer Chevrolet "team!" More donuts in your future. Respectfully, Tim Drill

The service manager is always pleasant to talk too. I like that she treats me like a person and doesn’t talk over me or try to make me feel ignorant like some service managers do at other dealers. It’s nice to have a place to bring my daughter’s car to for oil changes and recommendations made on what will need fixed in the future. I don’t feel like I’m being taken advantage of like I have at other dealers and for that I’m very appreciative.