2014 INFINITI QX60 3.5

Bill has been so wonderful to work with. We live in San Diego and our communications thus far have been all online and virtual. Bill has been efficient, kind, and extremely professional in our relationship. He was prompt in responding to our online inquiry and in less than 24 hours from our initial point of contact, we are proud and incredibly excited new owners of a beautiful new vehicle from Land Rover Monterey. Highly recommend!

I wouldn’t have left a 5-star review if it wasn’t for the Service department; my experience with the Sales, however, leaves much to be desired. The service that I received from Mr. Matthew Menke and his team was simply outstanding. They went above and beyond to get my car ready as soon as it was humanly possible. Mr. Menke was in touch while the vehicle was being serviced; I was provided a pick-up service from the military base where I work to the dealership; he answered all my questions and concerns in a nice, friendly yet professional manner. Should I need my car to be serviced in the future, I will have no doubts it’s in good and caring hands. On the contrary, my first in-person contact with the official representative of the LRJ Monterey Dealership was not as pleasant at all. When my car broke down on Saturday, December 16th, I had it towed to the LR Monterey via the LR North America Road Assistance app. Upon my arrival in a tow truck at around 4.30 pm that day, the only POC I was able to speak with was a salesperson who introduced himself as Bill. Well, in fact, I had to pull his name out of him while he was talking to me through gritted teeth. Anyone who has ever found themselves in a similar situation – you’re stationed some 1,300 miles away from home, in a new state, with no friends or family around – would understand how confused and lost I was feeling that afternoon. Jaguar/Land Rover is not just a “car make” – it’s a philosophy, a spirit, an iconic brand with a 100-year history which makes every customer feel special, and which gives that sense of belonging to the “family”. My husband, who is British, and I have purchased more than 15 vehicles from this brand, and have been its loyal customers for more than 20 years not only stateside, but also in Europe. The way I was treated by Mr. Bill the Salesman was thousands of light years away from the fundamentals of the LR customer service. Not a single smile or a simple “hello”, not a rudimentary “sit down please and take a breath”… in a nutshell, zero attitude towards an existing client of the service department and a potential client of the sales department. I might be spoiled by the standards of many different LR dealerships I’ve visited throughout the years, but the appearance and the behavior of that gentleman resembled rather a night watchman at some warehouse or a mom-and-pop no-credit-score-required used car shack than a “face” of the Land Rover Jaguar. It goes without saying that I wasn’t offered a ride home from the dealership (which is just 5 miles away from my residential address). The way Bill treated me made me feel like I was a smelly hobo from Del Monte beach. Fortunately, I was lucky to meet Ms. Julia Jenkins, the finance manager, who gave me a lift home and whose sweet personality mended the first impression. This spring my husband is moving to Monterey, and going to replace his 5-liter Range Rover Supercharged; we hope to avoid any further interactions with that salesperson.

So easy to do business with LR Monterey. The people are so nice/easy to deal with, they're very accommodating, and scheduling is a breeze. I never question the quality of the work and never feel like I'm being over/up-sold so there is trust. Night and day difference from LR San Jose!