2023 Hyundai Santa Fe SE 2.5

I just purchased my new beautiful Rav4 hybrid from Hansel Toyota and have nothing but positive things to say! I was in the market for a Rav4 hybrid for a looong time and Ivan and the team took such good care of me from the initial email inquiry until the day I finally got to pick her up. When I initially got in contact with them they didn’t have any models available for me to reserve or purchase, but they stayed in contact with me and let me know when something finally came up couple weeks later. Hansel Toyota prioritizes keeping their cars in the Bay Area rather than overpricing them and selling them to a highest bidder in other areas/state which I really appreciate. From my initial visit to put my deposit down Ivan and the whole team were so friendly and professional. When my vehicle was finally delivered few weeks later, the entire financing/purchasing process was so seamless and hassle free. They really took care of everything while I just enjoyed my coffee and hung around the dealership. Now I’m home with my new Rav4 and couldn’t be happier! THANK YOU IVAN and the whole Hansel Toyota team, I’m so grateful and pleased with my experience. I will be sending all of my future Toyota-seeking friends your way!

I am sincerely impressed by the exceptional treatment I received at Hansel. Special commendation to Ayman for his outstanding assistance, showcasing a level of respect and genuine commitment to helping customers that sets this dealership apart. The negotiation process was seamless, devoid of haggling, and they even extended a discount before discussions commenced. I must also acknowledge AC, who went above and beyond by personally reaching out to explain, with utmost respect, the limitations regarding a different car inquiry. This exemplifies the exemplary customer service that Hansel and their team consistently provide. My gratitude for an outstanding experience!

Chris Camp is the best salesperson I have ever worked with. I inquired about a used Tacoma at Hansel and Chris gave me a call right away. I live in Sunnyvale and asked Chris if he could ensure the truck was still on the lot and if he could check it for any noticeable dents/scratches/stains. He immediately went and found the truck and provided me with a bunch of pictures and ensured that the truck was in great condition. He set the truck aside for me as my family and I made the 1 hour and 45 minutes drive from Sunnyvale to Petaluma. The truck was absolutely beautiful, but the service did not stop there. Chris ensured that I took the truck on a long test drive, and when we got back he made sure that my pre-approval rate from my credit union (which was better than Toyota's current rate by 2%) was the rate we used during financing. At no point did he try and upsell me, he respected my time and worked quickly to get the financing started. Ivan Pacheco was also great. He had all the financing paperwork printed and ready for me. Again, no upselling and he was super helpful in explaining the details of the financing deal. It was easily the fastest and smoothest financing deal I’ve ever done at a dealership. The Toyota Hansel store itself is also amazing! When I walked in I was confused because the ambiance is similar to a coffee shop, not a car dealership (and I mean that in a good way). Also, the coffee machine they have made a really decent cup of coffee! Chris had the detail team clean up the truck before sending me on my way back to Sunnyvale. Easily the best experience I have had at any car dealership. I find it especially nice that even though I was buying a used vehicle I felt like I was getting the new car treatment. 10 out of 10 would definitely buy from Hansel again.