2019 Toyota Highlander LE Plus 4x4 V6

I love this dealership. From my first time there buying my car. Justin was my salesman. He was very patient and not one bit pushy. He also was very professional but friendly. Update to getting my oil change, slow leak in tire check, a detail that was promised when I bought the car and the 20k mile check up. I dropped off the vehicle in the morning Mike M checked me in. Let me explain all my concerns and actually listened. As he retrieved my loaner for the day Nick who was assigned to my service came over introduced himself and educated me on the services they were providing and how they would text me through the duration that they had my car. And that they would come to me to return my car and pick up the loaner. He was also amazing with his customer service. He kept me up on everything. My tire had a small hole in it. I was informed I’d need a new tire. 15 minutes later he called me back and explained my tire could be repaired after taking a second look. Who looks twice once the customer agrees to pay. For me that was huge. Not once did they try to up charge me. That’s the honesty I love. Between the honesty, knowledge and polite service made me wanna be a Kelly customer for ever. I would definitely advice friends family and strangers to try Kelly.

I recently swung by Kelly Infinity for my second car purchase, and I have to give a huge shoutout to Justin Jessamy for making it another fantastic experience. Walking in, it felt like catching up with an old friend. Justin remembered me from the last time I was there, which was a really nice touch. He took the time to chat about what's been going on since my last visit, showing that he genuinely cares about building relationships with his customers. Justin's knowledge about the cars on the lot is seriously impressive. He listened carefully to what I was looking for and showed me some great options that fit the bill perfectly. It's clear he knows his stuff and wants to make sure you drive away happy. The whole vibe at Kelly Infiniti is friendly and welcoming. It's not your typical high-pressure sales environment, which I really appreciate. Everyone there seems genuinely interested in helping you find the right car for you. Overall, I couldn't be happier with my experience at Kelly Infiniti, thanks to Justin and the rest of the team. If you're in the market for a car, definitely give them a visit. Justin's your guy!

Great ease from start to finish. Wish I had received a reminder text regarding appointment, but it was a small oversight. The service department is so accommodating. Very efficient. This was my first service with my car and I really enjoyed it.