2022 BMW X3 xDrive30i

I had the best, if not THE BEST experience in buying BMW from I.G. Burton BMW of Milford. My wife and I are very fortunate and thankful to be able to have multiple BMW over the years, and we bought from various dealerships, but I.G. Burton separates the rest above and beyond. Their Sales & Finance Team, especially Nate, Jay, and Joe made our purchase seamlessly. Nate was very polite and had a lot of patience answering a lot of my questions. Jay, the Sales Manager, spent the time in entertaining my toddler as we went through finance process, and Joe went through with me all financing process and there was no hidden rate and no sales pitch; whether or not you're buying the protection package or whatnot. There were no hidden fees, cleaning fees, etc. on the vehicle itself. Nate drove 6 hours total in delivering our car and Jay bought few Hot Wheels for my toddler who loves Hot Wheels. Never we had such experience, a small detail that goes long way. Nate and Jay - we'll remember this forever, and we will be back. Thank you.

Had water pump replaced that was also draining battery energy making the car inoperable. Water pump was on National back order with no delivery dates near term. I felt I would be without my car for 1-2 months. Craig and the I.G. Burton was able to replace the water pump, recharge the battery and perform 120K service all in two days from drop off. Car works perfectly. Thanks and kudos to everyone.

My overall experience with BMW service was excellent. I was working with Andrew Cline, Service Advisor. He was very professional and knowledgeable in getting things done efficiently. The level of customer service was superior. I also was working with Vince from the Alloy Wheel company and the overall experience was great as well.