2023 BMW X3 xDrive30i

Had a wonderful experience with the team at Flemington BMW! We had a tire blowout on the way home from dinner, (thank goodness for run flats) Flemington was able to get a tech out the next day to retrieve and replace it. The assigned tech communicated when he’d be there and when he expected to be back. The entire process only took a few hours, I was still able to use my car if needed. I can’t say enough about how happy we are with the level of service. Thank you Diane, Jim, and the rest of the Flemington team!

The folks at Flemington BMW truly care about their customers. We recently purchased a 2021 BMW M550i and the experience was simply pleasurable. We purchased this vehicle from out of state (our first out of state auto purchase). Obviously, not having the ability to actually view in person and drive the car prior to purchase left us feeling vulnerable. However, in a matter of a few phone calls, those concerns were transformed into confidence. I could immediately tell that customer relations, trust and communication are cornerstones of their core values. I would like to specifically recognize a few individuals for their outstanding service. Catherine Ferry, Business Manager, was absolutely amazing! I cannot think of an auto buying experience that was better than this one (and I have bought a lot of vehicles). She simply made us feel like we were her only customer. At every junction, she was there to lead us through the process and make sure we had a solid understanding of all associated details. With respect to communications, immediate responses were provided throughout the process. We utilized text, phone and FaceTime as a means to close the distance gap between our respective locations. We are truly grateful for her level of service, and would absolutely request her in the future for our auto buying needs. Michael Franks, Sales, was extremely friendly and handled several questions about the car in a timely manner. Additionally, he put us in touch with a very solid shipping company to accommodate the delivery of our vehicle (which was delivered on time and in great condition). It was immediately apparent that teamwork and a customer focused approach philosophy are core business at Flemington BMW. I want to congratulate Byron Brisby Jr, Owner, for creating an environment that affords his teammates to shine. The entire experience was absolutely seamless and we felt valued throughout the process. In the end, that’s what it’s all about. In closing, I would offer that if you are on the fence about purchasing a Flemington BMW vehicle from out of state, do not hesitate. It was completely apparent that they have a lot of experience with out of state buyers. So much so, we felt like we were there. We are grateful for the experience and truly appreciate the service. And the car…well it is an absolutely beautiful machine and we love it!

Just purchased our first electric car from Flemington BMW and I must say it was a great experience from start to finish. We were not 100% sure about going electric but our salesman Michael O’Conner was very informative and didn’t put any pressure on us to go that direction. However once we did, he tracked down the right car and was easily accessible through the whole process. Highly recommend Michael and Flemington BMW.