2023 BMW X3 xDrive30i

The service department here hands down is amazing. I called today and asked to schedule an oil change, I even sarcastically mentioned I’m in Visalia and can come by today if they have time. He said bring it on in after lunch and we’ll get you in! And I never feel like I’m being taken advantage of and something about his tone just makes me feel comfortable.

I recently purchased a brand new BMW I4 from BMW of Visalia, and the entire car-buying process was exceptional, thanks to the outstanding service provided by the sales advisor, ED Fuentes, and the paperwork handled by Mike Castro. First and foremost, I want to commend ED Fuentes for his professionalism and enthusiasm. He provided great assistance in helping me choose the right model for me, explaining the features and advantages of each vehicle in detail and patiently answering all my questions. His deep knowledge of electric car technology allowed me to make informed decisions. Secondly, Mr. Castro was highly efficient in handling the purchase paperwork. He ensured that all procedures went smoothly, explained all the necessary documents clearly, and promptly addressed any queries I had regarding the buying process. His professionalism and accuracy left a lasting impression on me. In addition to the exemplary performance of the sales team, BMW of Visalia excelled in communication. They promptly responded to my emails and calls, providing timely and accurate information. This efficient communication made the entire car-buying process seamless and enjoyable. In conclusion, I am highly satisfied with the sales team and service at BMW of Visalia. Their expertise, enthusiasm, and efficient work approach provided me with an excellent car-buying experience. If you are considering purchasing a BMW, I highly recommend visiting BMW of Visalia. Many thanks to ED, Mike, and the entire team for providing such outstanding service!

So happy we have a BMW in Visalia and we don't have to go to Fresno for everything for our car, But... The service is not the best! Experience has so many legs and when you own a Beemer you believe that you are driving a luxury car so your service experience should feel luxury as well! The appeal of the service department and dealership her alone is lack luster and then the way in which time is wasted during service makes matter worse! Not the best experiences in this dealership, but it's in Visalia!