2015 Tesla Model S

In person experience here is great. I had a flat tire and they were able to take care of me right away. They kept me up to date the whole way, where efficient with check out and answering any of my questions quickly. You could really tell this team took pride in doing good work. My only constructive feedback is that the Volvo service website it not intuitive to use and some common things I was looking for I could not find or select. Basically, skip the website and just call them directly.

I live in Seattle, but travel to this dealer because the service has always been so impeccable. Yesterday was no exception. I planned to just drop off my lease and figure out my next car once I got back from a trip, since I was so short on time. Upon arrival the team said they could work quickly if I wanted to figure out my car options, which I really did. Darby was AMAZING. I was very particular about what I wanted, and although they didn't have it on site, they were able to coordinate with another location to get the exact color /style I wanted delivered. The team worked around my schedule, so I could take meetings and not interrupt my day, while also being very fast. They were even able to get crossbars mounted for me at the last minute, so I didn't have to worry about coming back at a later date. Highly recommend this dealership. Ask for Darby!

Chris was professional, competent, and kind. He explained the diagnostic and service costs clearly and communicated thoroughly throughout the process of my car getting evaluated. It was easy to opt in and out of the repairs I ended up wanting using their text messaging/online system. I wish it didn’t cost quite so much to get my car serviced by the dealership but I guess part of what you’re paying for is the knowledgeable service - it was also completed very efficiently! I also have a pretty old (2008) beat up Volvo and appreciate that they gave solid recommendations for maintenance repairs rather than try to sell me a new car ???? - honest business!