2023 Subaru WRX Premium

I had my 90k recommended maintenance on my 2017 Outback. The service took the estimated 3 hours. I was pleased to have a female service rep and would like to see more. She knew what she didn't know and asked for assistance when appropriate. The male rep who assisted her was a bit dismissive of my concern about the status of my battery performance. It wasn't until I pushed my concern about my battery health that he realized I was entitled to a covered test for battery draw. I feel this should have been automatically reviewed during the 90k maintenance. Instead, my request for the test added another hour to my wait. I think it would help service reps if they reviewed the battery problems reported by some Subaru owners in that class action lawsuit that was settled. The battery problem was real even if there was no determination of cause. Finally, I wish the repairers would return my radio to its original station and update the service notice on my screen so it doesn't come up all the time. Overall, I like the service team at this location.

Sales experience with Janice Huang was amazing! Very smart, knowledgeable and kind! Highly recommend ! The dealership is a direct reflection of the sales team!

They did a fine job of servicing and updating me on the condition of my vehicle. They also gave me an idea of services that would be due. The service people were friendly. It's a busy place so sometimes the waiting area can be a bit crowded, but not too bad.