2024 Buick Encore GX Preferred AWD

I had an outstanding experience with the service department, and I especially want to recognize Tracie and Damian for their incredible help. From start to finish, their professionalism, efficiency, and genuine care made a stressful situation much easier. They took the time to explain everything clearly and made sure my needs were fully taken care of. What truly stands out is that I continue to receive exceptional service every time I visit. That consistency speaks volumes about the quality and standards of the service department. This experience really showed me how a well-run service department directly supports sales. When customers know they’ll be treated with respect and efficiency after the purchase, it builds real trust in the brand and the dealership as a whole. Because of the exceptional service I’ve received, I can confidently say that I will absolutely consider purchasing another GMC vehicle in the future. Tracie, Damian and team (currently do not have the name of third service rep) are a true asset to the dealership, and their commitment to customer service does not go unnoticed. Thanks again! Vic

I had an outstanding experience with the Service Department at Leesburg Buick GMC. I recently purchased a used GMC Yukon XL from another dealership and wanted to have it thoroughly inspected by a GMC-certified service department. I called Leesburg GMC and spoke with Scott, who immediately understood what I was trying to accomplish and was able to get me an appointment the very next morning. I'm incredibly glad I did. The following day, Scott called and explained that the vehicle had an oil leak caused by a damaged oil pan that would need to be replaced. He took the time to provide detailed photos and documentation of the issue, which proved invaluable. Armed with that information, I was able to get the dealership that sold me the vehicle to cover the entire repair. After the oil pan was replaced, I drove the Yukon home and noticed a check engine light. Once again, I called Scott, and he quickly got me back into the shop. It turned out the issue was covered under warranty, and the repair was completed at no cost to me. What has impressed me most throughout this experience is the honesty, professionalism, and genuine helpfulness of everyone I've encountered—from Scott and the service advisors to the technicians and cashiers. They treated me with respect, communicated clearly, and made me feel like a valued customer, even though I hadn't purchased the vehicle from their dealership. It's not often that you find a service department that you truly trust, but Leesburg Buick GMC has earned mine. I will continue bringing my Yukon here for service, and when it's time to purchase my next vehicle, Leesburg GMC will be at the very top of my list. Thank you to Scott and the entire team for a job exceptionally well done.

I honestly couldn't have asked for a better experience. Devon, our salesman was great. He is Knowledgeable, down to earth, and seemed eager to make sure we had a great experience buying from you guys. I felt we were given a great deal on my dream pickup truck. You guys have a great team, and a great dealership. Many thanks to Devon, the gentleman in finance, and your car detailing crew. 10/10 i have been recommending your dealership to everyone. Thanks again!