2018 Buick Encore Preferred

This dealership does not disappoint! My husband Terri and I came all the way from New York to find our upgraded trade-ins. We were in cars that were in great shape but we wanted a better deal and upgraded vehicles. We were greeted with open arms and patient dealers at Hertrich Nissan of Newark, DE. I traded my 2021 Mitsubishi Outlander Sport for a 2021 Nissan Rogue SV premium! I appreciated the hospitality and the honesty they promoted at this dealership. Lastly, since we live a few states away, and the fact that it was almost winter, they were kind to have mailed us our registration and new license plates. I am so happy to have found such a generous and good group of people to help us get into more reliable vehicles through it and through. Definitely will recommend this dealership and would come back for another trade-in towards the future. My husband traded his 2017 Honda HRV for a 2021 Mazda CX30. Drives smooth, so sleek. Also the extended bumper to bumper worth every penny; especially living in Upstate NY, the snow capital of the U.S.! Lol! Thank you all so much Hertrich Nissan! By the way we had two snow storms this week and so far no fish tailing, no mechanical errors, no lights blaring and made it home safe from work! Nissan Rogue is one of the perfect mid market models, did not disappoint!

Eric Flores was professional, courteous, and sold me the exact SUV I went to look at. He didn’t try to steer me into looking at another vehicle. Once I test drove the Nissan Rouge Platinum I knew I had to leave there with it. A huge shout out Eric!

I would like to give big kudos to the service department, my car broke down and needed to be towed to their service center, I was told May 1st would be the appointment which I understood, when I stopped by to ensure my car had made it, I talked to the 2 young ladies at the customer service desk in the service center, they told me their supervisor said he would try to squeeze my car in if they could sooner, well to my surprise the next morning I recieved a call from Phil saying they got to my car and were working with my warranty to get the parts approved, the very next day my car was finished and ready for pickup. Wow that is customer service at the Gold Standard. I would highly recommend this dealership and their service department. Paul W.