2018 Buick Encore Preferred

Driving through El Paso, on our way to Rockford from Ohio, when we realized something was not right with our tires. Stopped to see if they would take a look. The staff was very friendly, checked out our tires, and quickly had us back on the road. Thank you for your great customer service.

I heard heard a lot about Mounce Automotive, so it was a familiar name when I found a nice truck for sale online priced very well there. Being in my early 20s and shopping for a vehicle, you never really know if the salespeople will take you seriously. However, Greg and the whole Mounce team treated me with great respect, answering all questions I had promptly. I enjoyed the small town, small shop feel that Mounce had. Their own service shop was an added bonus- my truck came with new tires, brakes, and a fresh wash! Greg explained their philosophy and how they run their shop, which made me feel very safe buying a vehicle there. Greg and Brandon were wonderful throughout the whole purchase process. The one issue I had was that I was promised a full tank of gas, but realized the tank was getting close to empty as I was on my way home after picking up the truck (an honest mistake- given that I made the phone call confirming that I would be purchasing the vehicle 3 minutes before they closed that day). A few days after the purchase, Greg texted me asking me how I was enjoying my new truck. I told him I loved it but voiced my concern about the gas, and he quickly responded that he would meet me at a gas station and give me a full tank, owning their mistake. The deal was done and it was days later, so they did not have to do that. However, Greg and the Mounce team honored their end of the deal with me and showed the hospitality they pride themselves on. I would absolutely recommend Mounce Automotive to anyone!

2024. John -n- Pattie We want to Thank Michael & the entire team for their mechanical skills set, "Won't Quit" problem solving approach and their Customer Service Level that should be put into training manuals for other businesses to emulate. Our wonderful small town is truly grateful & fortunate to have a shop like yours. ??