2019 Buick Encore Preferred

I had a great experience working with Steven Pelfresne. He introduced me to the 2024 Ineos Grenadier Fieldmaster, which came with multiple options that fit exactly what I was looking for. Steven was very open to questions, and we did a no-pressure, instant test drive which made the whole process easy and comfortable. He also appraised my trade-in fairly and worked with me on pricing—offering a discount that made it possible for me to move forward. I ended up buying the car on the same day, and when I followed up by email asking if it could be detailed, Steven responded quickly and made it happen without hesitation. He’s personable, accessible, and genuinely helpful throughout the process. Highly recommend working with him if you’re in the market for a new vehicle.

I had the pleasure of working with Cammie and Steven at Crown INEOS Grenadier, and they exceeded all expectations. Cammie's thoroughness and attentiveness, along with Steven seamlessly stepping in when needed, made me feel valued. As the only dealership in Ohio, they provided a loaner INEOS Grenadier and delivered my purchase after detailing and addressing recall issues with the door handles. Their commitment to customer service is above and beyond anything I expected. Highly recommend this dynamic duo!

My experience purchasing with Roger was absolutely perfect from start to finish. He was professional, prompt, courteous, efficient, knowledgeable, attentive, patient and most accommodating. When I tell you he listened, he truly listened. Clearly a man of Faith, which I appreciated and made me feel right at home to make decisions on my time. I hope to purchase from him again sometime as he’s keenly skilled in helping one find the right, safe, new vehicle at the right price…expectations EXCEEDED!! Greatly appreciate the respect you show your customers, Roger!