2020 Buick Encore Essence

1st Full Disclosure: I have never bought anything from their family of dealership(s) before. So this review reflects only "my" experience. From the moment we drove onto this lot, then left for other dealerships, then returned later, I would not have expected all that we experienced. The Salesman, Justin, was told upfront that he is working with my Fiancé so speak with her and address her questions. I am just here for the "ride-along".......and that is exactly what he did. Jason did a great job of selling himself, which, by the way, just happened to come with a car....lol. Next, in the process, we agreed to a price and "they said yes to our 1st offer", honestly it scared me, for I thought, dang, I should have offered less...haha. Nevertheless, at this point, my Fiancé and Justin both seemed happy, so onto the "paperwork and signing". We met the Finance Manager, "Mr. T" as he is referred to. AGAIN, honesty here.....I believe I broke his computer throwing so many numbers and questions at him, which led to him breaking out his trusty calculator to keep up with me! (NO, not really, but he was on point answering every question and even finding us better rates). Here is the twist you have been waiting for to a wonderful experience so far, bare with me here.......when I was doing a final look over of the vehicle, I noticed a few things and now had questions. To my surprise, their attention to my concerns and, better yet, their truthful and honest answers caught me off guard. I was prepared for Blah Blah Blah Blah, NOPE not this team. They stepped up and addressed everything while offering me a "Coke and a Smile"....BTW the Coke was cold and their Smiles were genuine. Paul, who they called the boss, sent word he would take care of everything (we never met him). So back to Mr. T and financing to finish the deal. Deal done, keys in hand and off went my Fiancé in her new car. But wait, there is more....next morning in the sunlight we noticed a few things not noticeable at night when we bought the car. So, I called the dealership and asked to speak with the GM or owner. A fellow named Paul answers. Paul is the GM, he 1st listened to my story of events and concerns, then he spoke and shared he knew of the vehicle in question and informed me he was who approved my concerns the night we bought the car. He went on to let me know that he would do all he could to address my new concerns. Currently, as I type this review, Paul, Mr. T, Coty and Justin are doing everything just as they said and promised us they would do. To say my experience is normal or typical, probably not. But nor is the Dealership's experience with me....lol. I have found this dealership and their team to be exceptional from start to current and expect the conclusion to be exactly what they promised. (PS: This review is in no way reflects anything negative to other dealerships, especially ones I have dealt with and having similar positive experiences and outcomes. This is just a review of my experience thus far I wanted to share about Stan McNabb!) Stay Tuned........

We are very pleased with our new purchase at Stan McNabb in Tullahoma TN this is our 3rd purchase from them if you are looking for a great experience go see Jimmy Nix he will go above and beyond to help you find your new vehicle. Thanks again for your help Jimmy Nix.

James Eddens (Sales) & T. Northcutt (Finance) was a pleasure to work with !! We would highly recommend asking for James if you are in the market for a previously owned vehicle.