2019 Buick Encore Preferred AWD

I have only GREAT THINGS TO SAY ABOUT MY EXPERIENCE.. Angelo was my sales rep. Sweet guy. He made everything happen for me fast. My vehicle was so new to the dealership they didn’t even have the title. But with some help from the management team I was able to leave same day with a wonderful xt5. I’ll be back when it’s time for another car.. oh and the Billy in service was excellent too. I had a small issue that was taken care of same day with what felt like no effort.. I recommend this dealership 10 out of 10 on customer service.. thank you for a wonderful experience!

We experienced a tire blowout on Father's Day while over an hour from home. To make matters worse, I had a business trip scheduled this week and was flying out Monday evening. Scranton Cadillac of Vernon turned a potentially disastrous situation into a heartwarming experience. From the moment we arrived at the dealership, the team was empathetic and genuinely committed to helping us. They found matching tires and managed to fit us into their schedule despite being unscheduled. Not only did they fix our vehicle in record time, but they also delivered it to our house, allowing me to make my flight with no additional stress. A special shoutout to Mike C. and the entire service team for their above-and-beyond efforts. Their dedication and customer-first attitude were truly remarkable. Scranton Cadillac has earned our family's deepest gratitude and highest recommendation. Thank you for turning our day around!

I've had the most professional and consistent experience servicing my cars with Jonathan at Scranton Cadillac. Exceptional customer service and reliability. Highly recommend!