2021 Buick Encore GX Preferred

Couldn’t be happier with our experience at Team Mazda of El Cajon. As soon as my husband and I arrived at the dealership—we were greeted by Tee—a charismatic salesperson with a warm, fun, and welcoming demeanor. She was exceptional in giving us all of the specs on the car we had in mind, getting the car ready for a test drive, and ultimately walking us through the entire car-buying process. Now, if you’ve never purchased a car before, the process takes hours. With that in mind, having a salesperson you can carry on a meaningful conversation with during this time, while also being able to answer all of your questions about the big purchase you’re making, is paramount. Team Mazda was able to get us the loan that suited our needs (monthly payment/loan term) with no issue at all. They prepped and cleaned our new car so it was ready to be driven off of the lot, and helped us with our trade-in vehicle. Tee gave us her contact information in case we had any questions or concerns, hooked up my phone to the car, took some photos of us, and then we were on our way with our brand new car. What a great feeling that is! We are still on Cloud Nine. Speaking of trade-in’s, here is where Tee and Team Mazda of El Cajon really went above and beyond. Our previous vehicle had a CD player in it. and while we cleaned out the rest of the car, I forgot to check if there was a CD still in the player. Sure enough, at 2am the night after leaving with our new car, I woke up remembering that we forgot to check the CD player. I sent a message to Tee right when they opened the next day, asking if anything could be done to check the car and she said she’d take care of it. A few days later, we got a message that she had recovered my CD! I was so delighted that she remembered and pulled the strings to make that happen before our old car couldn’t be accessed anymore. The CD left in the player was 20 years old! We can’t explain how much that effort meant to us. Google only goes up to five stars, but we’d give ten if we could. Big shout outs to Nick in sales, and Keith, their amazing Finance Manager also. They both were great at locking down a good rate for us, setting up our payment plan, and granting us some leeway to provide Team Mazda with our total down payment in a reasonable timeframe. Tip: Debit and credit cards have daily limits—bring a checkbook or cashiers check! With Tee, Nick, and Keith onboard, Team Mazda of El Cajon has you in truly great hands. Thanks again!! We are so happy with our new car!!

Brandon, Tim, and Daniel were top notch with customer service, patience, and going out of their way helping my wife and I purchase a vehicle from there. Special thank you to Brandon for making our time there being stress free and relaxing. We shall come back again, when it's time to purchase another vehicle. Happy Holidays, Team Mazda of El Cajon!

I needed a replacement key fob. Team Mazda of El Cajon had a better price than most, saving me $100 without applying any discounts. I got an appointment quickly, and was out within one hour. The waiting area and restrooms were very nice, clean, and comfortable.