2023 Buick Encore GX Preferred

Hey, it is a dealership. Expect to drop off the car and wait for days. That is my experience at dealerships everywhere, from Texas to Michigan, from South Carolina to California. Prices are reasonable. Services performed are good to average. People are personable. But the fact that particular technicians only work at this facility on Mondays and Fridays means, depending on when you drop off your car, 2 days of work could take 7 plus days. My experience on 2 vehicles for relatively minor items was 2.25 weeks per vehicle in April 2024. In 2023 and 2022 repairs were under 1 week for simple and or normal services. Apparently, recruiting quality full-time technicians in little Goliad is becoming harder. I hold no hardship toward the personnel. This phenomenon is not in their direct control. It's the changing demographics. Good service, reasonable prices...be patient. My old CEO used to say, "Price, quality, and time...pick two. You cannot have all three."

The family feeling of being welcomed from Aztec Ford is just awesome. Went in to order some spark plugs at the service desk and they were able to help me get in and out with no problems at all. Friendly staff along with being helpful , what else could you ask from a dealership! They also mentioned they do delivery as well… very helpful for a busy lifestyle!

When I had issues with my edge, the community service at Aztec was very welcoming and got the issues with my car fixed fast! I am thankful for the community service I received and will be using them again! Thank you to the sweet lady, Chesney, I spoke with on the phone that directed me to Monica. Monica was very helpful at the front desk!