2023 Buick Encore GX Select

My service advisor George was very professional, friendly, and greeted me with a smile. This was my first visit to the dealership and he made me feel like I was valued as a customer. We hope to continue to use your dealership. George made sure my wait to get the key programmed did not take long.

Highly recommend! Brought my car in for a sensor change and was amazed at the level of service provided. They even texted me a brief video of the end result showing all sensors working. Shout out to George and Jessica as they were very helpful, personable, and professional. Price and time to completion for the service provided was fair and reasonable. Will definitely bring my vehicle back here for future servicing and maintenance!

I brought my Chevy Silverado in for service, which was purchased from another dealership, because of issues with the vehicle. The issues were substantial, and my view of the Chevy brand in totality was, and is still, not very high. The only thing that compels me to write this review is my experience with Ciocca Chevrolet, specifically my interaction with Rick Hart and their lead mechanic Chip. These two gentleman treated me as a friend and not just a client. They explained everything, and even showed me, which was amazing, what was wrong and what needed to be done to correct it. Communication was impeccable throughout the process by Rick and Chip. When I speak to these two gentleman it really is as if I am talking to a friend and not a dealership rep. These two people provide a higher level a service than the brand (Chevrolet) they represent sadly. The Ciocca dealership is great and the overall experience with Ciocca Chevrolet is worthy of emulation. I run a small business in the area and this dealership exhibits the same integrity, accountability, and transparency that my clients expect from my business. Because of this I would highly recommend them. If the managers at Ciocca read this, and I am sure you will be notified when the review is posted, give these two guys increases. Keeping amazing people is much cheaper than hiring bad ones!