2021 Buick Encore GX Select

Great sales manager. David Laymon was great. He made it happen. He worked with me to address every in a great way. He did a fantastic job! Very good job to Eric as well, he explained all the features of the car, I did a lot of questions, what he had not of the top of his head he looked immediately to answer me. Thank you Eric

Let me start by saying, I have been with Mazda for a long time! I have leased from San Diego, Alaska, and Oklahoma Mazda, so I have dealt with a wide range of Mazda team members. My profession over the years of a sales manager has led me to keep an extra close eye regarding a sales manager and his/her team, and the organization I worked with here are top notch! The level of hospitality is not one you find at any car dealership. I can be a shark when it comes to getting the best deal and after navigating the waters at Casa Mazda I didnt feel as if I were leaving a UFC fight. The sales manager, David Laymon, is a family man that through the entire process treats his team members and clientele with dignity and respect as such. The atmosphere is not a shark tank, sales professionals Derek Perea and Eric Pantaleone are kind, compassionate, and caring individuals. When my sales representative Derek had to assist another customer, Eric, stepped in and helped answer all my questions concerning the vehicle even though he didnt sell it. Let me say, you do not see this! I even apologized saying "I know you didn't help me but...", he promptly stopped me expressing that, "Derek is my buddy and Im here to help!" Again, another thing you dont hear at any car dealership. Now lets talk finance, usually the last step of the bull pit where they typically try to add on all the extras and sell you all the things you do not need. Additionally, they were busy! Finance director, Soraya Holguin, an attentive and mindful woman, came over, gave me a HUG and let me know finance manager, Jr Barela, would be with me shortly. I have four children, Jr, another family oriented proffesional, reiterated the companies atmosphere of caring and considerate service. We had a conversation about our kids, his grandkids, and his wife of 20 years before concluding my paperwork, shaking my hand and that was it! I was waiting for that sales pitch, that hard close, but I never got it one time in the entirety of my encounter at this dealership. I am well experienced, I have worked within the industry for many years, led corporate sales teams, and I do not know what is in the water at Casa Mazda, but they nailed it! They exude what the sales experience, better yet, sales relationship should feel like. Im set to move again with my husband currently being in the military but when its time for another vehicle, I will return! The Mazda CX90 phev is the car I purchased and love it as well!

I was working with Tony "SB" Garcia to find a CX 5 for my wife. That one is on the way. He was so great that I bought ANOTHER CX-5 for myself, so I can honestly say I would do business with Tony (and Jon Caldwell, great sales manager, btw) again... hopefully soon when the other CX-5 arrives. I held off for 3 years from buying a car because most places were ... less than pleasant to deal with (I am sure you know what I mean if you have tried to buy a car lately). For me, thanks to Tony, that was not a problem. Thanks again!