2023 Buick Encore GX Select AWD

I've taken my 2016 Suburban to Baker three times now for warranty repairs. Each time the process has been flawless. Excellent communication, fast and competent service, got me back on the road quicker than expected each time! Very professional and friendly staff communicated the entire process in a totally transparent manner. I recommend strongly and will definitely be back for my next major service! Thanks guys!

UPDATED3 OCT 2025— Bought a new 2025 Equinox EV on a Tuesday at Baker Big Rapids. Notified dealership the home charger was missing Wednesday morning. They suggested I drive 1.5 hours to pick mine up at the dealership. I declined and suggested they deliver one ASAP or arrange for me to pick one up at their Alma location. Neither suggestion was acted upon. Instead I was told charger would be promptly shipped. Promptly shipped apparently to Baker Chevy of Big Rapids is 3 days later....Charger wasn't picked up by UPS until late Friday and isn't scheduled to arrive until Monday evening which is 6 days after dealership was notified I was missing the charger. ... 103 miles of charge currently to get me through the weekend. To say I feel customer service was poor is an understatement. We aren't talking about missing floor mats but a critical piece of hardware needed for convenient and cost effective charging operations. Today I stopped at the Baker location in Alma for a cargo light issue and to ask if I could charge up the battery to get me through the weekend. Unfortunately light wasn't an easy fix so now have appointment for next week which is fine. But in regards to topping off my battery I was told I would need to use my CC to use their fast charger.....so much for courtesy service at a second Baker location........ UPDATE-3 OCT 2025 I wrote my review Friday night. Duane from the dealership called Saturday morning and apologized for a poor experience and that they were going to deliver a charger Saturday afternoon. I was therefore able to fully charge(recommended 80%) by Saturday evening….This was after they had already shipped a charger Friday afternoon with a ETA of late Monday. I do appreciate their attention on this matter and trust future EV customers will leave with their chargers….. The cargo light not working has also been resolved at Baker in Alma. It’s seems a few EVs left the factory with disconnected cargo lights . Or so I read online…. There is one feature missing from my RS level trim level that would have been very nice. There is no universal remote unless you get option package 2 for thousands more…:::::

Dan in the service department advocated for me with my warranty company. He communicated with me frequently and kept me up to date. He explained things to me and was extremely patient and kind. I had to get a whole new motor which was really stressful, but I really felt supported and I will go no where else for my vehicle needs from now on!!