2023 Buick Encore GX Essence

UPDATE : I want to express gratitude to the manager, Antonio, who resolved my wheel issue. They changed the oil within 2 hours, and the cost was $83! Everything is excellent! Thank you for addressing customer issues. It's valuable!???????????????? I am deeply saddened by the fact that such moments occur. Three months ago, I purchased a car from the Buick dealership. The staff assured me that service and warranty were included. They said, 'If there are any issues, just call or message us.' However, after three months, I discovered that three wheels had one brand of tires (a mix of winter and summer), while the fourth wheel had a completely different brand of summer tires. Driving with different tires on each wheel is dangerous for my safety and the safety of others. I reached out to the manager who sold me the car and handled the paperwork in the showroom. They simply said, 'Sorry, there's nothing we can do.' I was shocked. This shouldn't happen, as your concern should be the safety of people buying these cars. I do not recommend dealing with this dealership or Buick dealerships in general. Disappointed!

I am writing to express my utmost satisfaction and gratitude for the exceptional service I recently received at Les Stanford Buick, and the true driving force behind my outstanding experience was none other than Toni Marie Washington. From the moment I stepped into the dealership, Toni Marie went above and beyond to make my entire family feel welcome and valued. Her warm demeanor and genuine enthusiasm set the tone for an unforgettable car-buying experience. In an industry where customer service can often be lacking, Toni Marie's commitment to ensuring customer satisfaction truly stood out. One of the most impressive aspects of Toni's service was her efficiency. She streamlined the entire process, making the usually time-consuming ordeal of leasing a vehicle surprisingly fast and hassle-free. Her in-depth knowledge of the Buick lineup and the various financing options available made it clear that she is not only passionate about her work but also highly skilled in her role. What truly set Toni apart, however, was her willingness to go the extra mile—literally. After finalizing the paperwork, she personally drove the new car to my house to facilitate the swap for the lease turn-in. This level of dedication and customer-focused service is a rarity in the automotive industry, and it undoubtedly exceeded my expectations. Moreover, Toni Marie Washington's expertise and negotiation skills were unparalleled. She not only understood our budget constraints but also worked tirelessly to secure the vehicle lease price that we had targeted. In a region where other dealerships fell short, Toni Marie's commitment to customer satisfaction truly shone through, making Les Stanford Buick the obvious choice for anyone in the market for a vehicle. In conclusion, my experience at Les Stanford Buick, thanks to Toni and the team that worked on securing this deal, was nothing short of exceptional. The welcoming attitude, efficiency, and commitment to exceeding customer expectations have made me a loyal customer. I wholeheartedly recommend Les Stanford Buick and, in particular, Toni Marie Washington, to anyone in search of a seamless and enjoyable car-buying experience. Thank you, Toni, for making our car-buying journey truly unforgettable.