2011 Hyundai Genesis 3.8

Very happy with the service here. Salesperson very nice and courteous staff. Gor the car I wanted and a fair deal. I left another dealership and glad I came to Dublin. Great warranty and perks. Love my ionic 5.

The Bay Area's best Hyundai dealer. We purchased our Hyundai and recommended friends, and their sales and service representatives were excellent. Firat Sahin, the service advisor, is fantastic and honest. Prioritized safe service recommendation and what can be done at the next service visit. After the service, we encountered a small problem. I messaged the Firat, and he promptly replied. He gave me an appointment for the next day and instructed the shop foreman to inspect the vehicle again and finish the recall campaign immediately. Dublin Hyundai Genesis dealer provides the same caliber of service as our Mercedes and Lexus dealers, but at a lower price point. Steve Paladino is a no-pressure salesman. He swiftly followed up, addressed all of our questions, and we drove our new car out of the lot in an hour. Nathaniel Turner from the parts department is extremely knowledgable and assisted me in locating components required for service. Their parts prices are significantly less than those of Hyundai San Bruno and very competitive with online OEM dealers. During their tire sale, you can acquire Michelin Primacy Tour A/S tires for almost the same price as Costco—buy three, get one free. Large flagship Hyundai and Genesis dealer with a good selection of SUVs, sedans, and new electric vehicles. They have a huge parking lot, fully stocked part department, and a comfortable customer waiting area with soft drink and hot beverage options. Unlike Mercedes-Benz San Francisco, Lexus Oakland, and City Toyota in Daly City, they do not provide snacks and hot donuts. This dealership has a spacious, clean bathroom with a diaper changing station for babies! Why don't all other dealers provide this simple amenity that families require? After all, vehicle dealers serve families of all sizes. On their website, you may always find service coupons and part deals. These service discount coupons are no longer common in Hyundai dealerships around San Francisco. Our Hyundai was serviced at various BayArea Hyundai dealerships, including Hyundai San Francisco (Closed), Hyundai San Bruno (Closed), Hyundai Serramonte (Closed), Hyundai Fremont, and Hyundai San Bruno (Newly opened). Service appointments can be scheduled online, and notifications are sent by email and text message. We keep returning to this dealership because their service is excellent.

Update: Marika was fantastic and was able to resolve the situation with us promptly. We are very satisfied with how Hyundai Dublin handled the situation. Prior to the purchase, everything went fairly smoothly. After the purchase, not so much. The sales associate assured me that there would be two key fobs for the CPO vehicle which was very important to us. He assumed they would have two fobs and did not actually look for the second one. (We likely would not have gone to the dealership that day if there was only one fob as this vehicle will be shared by multiple people in our family.) Only after we started signing papers did they inform us that there was no second fob after all. The associate said they would look for it and I responded that we would like to have it provided to us for free since we had assurances that it was available . I have been trying to get a firm answer for 4 days and nothing. We are also missing floor mats and a cargo tray that were promised in the window sticker and ad. We assumed they were under the plastic floor coverings and only discovered they were missing when we got home. It seemed like as soon as we purchased the car, this dealership no longer cared about any outstanding issues. To be fair, the finance department was great and easy to work with.