2023 Genesis G80 2.5 AWD

From the moment I reached out to Genesis of West Warwick in Rhode Island, the experience exceeded all expectations. Keith, a former Navy veteran, not only understood my military background as a Marine but also took the initiative to personally assist me, even calling after hours to confirm the vehicle's availability. Despite being states away in New Jersey, my concerns about long-distance purchasing were quickly alleviated. The level of professionalism displayed was remarkable. The team promptly provided detailed photos and engaged in seamless email correspondence, ensuring I felt completely informed and comfortable throughout the process. They went above and beyond by meticulously detailing the interior/exterior and servicing the car prior to my pickup, ensuring it was in pristine condition. I can't praise Keith and JC in the finance department enough. JC's expertise and kindness were matched only by Keith's exceptional service. JC even went the extra mile, picking me and my significant other up from the train station when I arrived to collect my new Genesis. It's rare to find a dealership so committed to their going the extra mile. To my surprise, all paperwork and registration were meticulously handled in advance, streamlining the final steps. Upon arriving, I test drove the vehicle and after, they provided me with a loaner Genesis GV80 to take my significant other to dinner, even recommending local restaurants in the area for us. They did this so they could clean the car again for me right before I left, showcasing their attention to detail and commitment to customer satisfaction. Typically, I opt for private sales to secure the best deal. However, this experience has completely changed my perspective. Genesis of West Warwick offered me not only an amazing price but an entire team dedicated to ensuring I drove off in the car I truly wanted. I'm so impressed that I wouldn't hesitate to return for my next purchase. Thank you, Genesis of West Warwick, for redefining my expectations of the car-buying process and challenging any preconceived notions I had about dealerships. Your exceptional staff and commitment to customer happiness have won my loyalty.

Great experience with sales staff. Jeremy, Rob and Ana were very professional and accommodating. Jeremy did an awesome job of going over all the technical items on my new G90. Great car ! Great dealership ! Highly recommend !

I went into Genesis of West Warwick to look for a new G70. I was assisted by Jeremy. Through out my whole purchasing experience he was highly attentive and realistic with me about my expectations. Him and the manager JC were a delight to work with. Highly recommend.