2024 Kia Niro Wind EV

My very recent experience was excellent! I worked with Robert G and he was helpful, friendly, and so informative. I visited that dealership twice to manage my interest and then my decision and then my purchase. They got the current wanted at the price I wanted and, I am very happy with the customer service and the quality of my new car! Switching over to an EV was not something I had considered. All of the information that I received from Robert convinced me that it was the right thing to do! Understanding all of the details of an EV was so important to me and that’s what I got for I’m Robert !! Supporting a local family business and a business that gives back to our community was also important to me.

I was so anxious an stressed bout car shopping but from the first email i felt valued, heard and appreciated. I have some anxiety issues an had a request for a female aales person to assist me just so i didnt have any issues. Gary Rome is the only dealership i had spoken with that easily awknowledged my request like no biggie an helped. Also i struggle with mobility issues an my sales rep Nikki made sure i was comfortable and had help when needed backed off when i didnt. Being a big texter I appreciated the ability to text a bit before my test drive. It saved us time i feel. She sent me a link of the options on the lot of what i was looking for. Was not pushy at all just helpful. Showed me what i requested then backed off while i decided. This earned my respect an made me want to hear about the add ons for a protectant stuff for my interior and extetior as well as a wheel an tire coverage package. I normally dont even listen to that stuff but im glad our repore building opened me up to listening cuz im very happy to have both added on. The online information about each vehicle was really comprehensive and i was eaily able to narrow my choices down from 6 to 2 before my test drive. I loved being able to see the car fax info too. was impressed how much Nikki knew about my 2021 santa fe without needing to look at a manual LOL i did not know cars didnt have REAL keys anymore or an actual gear shift LOL Nikki got me going beforehsnd with a preapproval for financing. Again with a link via text. Then on site ( which is gorgepus by the way!! Wow!!) the financing application process an approval was easy peasy. I came armed to the teeth with documents thinking my credit was too low with a 608 transunion score but with my cash down and a higher score of 643 than i realized matched with just the right timing to find my perfect ride sitting out there waiting for me they were able to find an excellent lender in their web of financial angels to help! I wish i knew id be rolling out with my new SUV 5 hours later cuz id have attempted to clean out my old car prior LOL i still feel guilty lol as i was leaving i even spied those 2 cute doggies from the commercials! LOL i purchssed another vehicle here 12 years ago at the old location and it was just the same. Smooth sailing. Nice people. And yeah they obviously are here to sell you something but i just felt like i had regular good people helping me out not hungry to prey on me. A+++ start to finish!! Cant wait to get my free car washes!!! And loooovvvveee my pink licence plate holder lolol thanks for the smooth ride Gary Rome Hyundai!!!

I highly recommend coming to see Michael. He spent almost an entire year trying to help me navigate my car needs. He was always so kind and would keep me updated on any great cars coming in and tell me all about its key features and specific features that met my needs. When finally purchasing a car he walked me through everything on how to set up the car, even getting the functions set up for me before delivery. I felt no pressure at all from any of the staff. They were all extremely nice and very personable. I had my puppy with me which they were so nice about him being with me. This is by far a wonderful place to experience great customer service when buying a car.