2023 Kia Niro Wind EV

Probably the easiest car buying process I've ever been through so far. Jorge was super knowledgeable about everything on the car I was looking at and just super awesome to talk to in general. He was fantastic about answering all my questions about the car itself and the financing options available to me. He never made me feel pressured to agree to anything I wasn't comfortable with and really worked with me to make sure I was happy with everything. 10/10! Thank you!

I LOVE this dealership, service team, and parts shop so much. I’m now having to edit my old posts to continue sharing my positive experiences because Google won’t let me review this place more than once! Lol. I most recently was having some concerns with my 2018 Crosstrek and was able to take it to my guy Jay Valdez in service, the morning after I called. Long story short, I found out I was looking at almost $10k in repairs because there was a freak issue going on with my transmission. Every Subaru owner I’ve met, including myself, prides themselves on the durability and reliability of their Subaru - so this news was upsetting in more than one way. Jay V. immediately reassured me that he was going to make some phone calls and talk to the people he needed to talk to in order to figure out how get my car right, and his goal was to not have me pay a single dime for it - even he was shocked at the issue my car was having and seemed like he took it personally as well. Jay did what he needed to do in the next couple days to work his magic. He called me back, and informed me that my transmission was going to be completely replaced and installed at ZERO cost to me. What a relief!!! This was such amazing news to hear and I could tell that Jay had a personal interest in making sure the proper outcome came true for me. I’ve been bringing my Crossterk to Fairfield Subaru since I purchased it, and he simply wanted to show gratitude to a very loyal customer he said. To add to Jay’s efforts I later found out he pulled some MAJOR strings to get a new transmission to Fairfield within 1-2 days when simply ordering a new one could have take about a month. While they provided me with a rental car for my troubles during this time (also amazing), Jay didn’t want me to be without my baby longer than needed. I could go on and on about how amazing Jay and the whole service team have been to me over the years…and I also don’t want to forget my extreme appreciation for the mechanics who have worked on my car- it always come back to me running better than ever! I don’t want anyone else touching my car!!! I even went back a few days later to grab a couple random parts for my GF’s Impreza (cuz yea, I told her she had to buy a car from Fairfield if she wanted a Subaru) and Gerry in service also went above and beyond to help me figure out what part I needed and he actually had it in stock! He stayed after hours to finish helping me and I just couldn’t thank him enough. Because of the way I’m constantly treated when I visit this dealership, I will continue to show my loyalty to Fairfield Subaru for many more years to come. I will continue referring my friends and family there because they treat me like family. Thank you EVERYBODY at Fairfield Subaru for ALL you have done for me over the years, I am beyond grateful!

Great experience buying at a dealership for the first time! I've always gotten cars from individuals on CL, so this was a first for me. I'm an introvert and loathe sales tactics. I just want the facts and not a pitch. I did a test drive at my local shop, but when I made an offer, they declined. Fairfield had a similar car with a few upgrades, and when I reached out to them with the same offer, they accepted. I asked that the contracts could be ready so I didn't have to spend all day there. Marco was efficient, patient and low key and had everything ready so I was in an out quickly. It was all straightforward, and my wishes to decline anything extra were respected. Jeff showed me around my car and we took a test drive, and then I was happily on the road in a flash. Very grateful that they made it so easy, and I'm super happy with my car! My fears about what the day might be like were unfounded. I'd definitely drive out of my way again to work with them.