2021 Polestar 1 PHEV

I brought my Polestar 2 in for a suspension issue and a digital key that would not pair. The suspension was fixed by the next day, which was great. I was told the key issue was because I only had one physical key, so I paid $600 for another. Even with the new key, it still would not pair. I asked about a software update and was told the car was current. I was also told, “It will start working.” It didn’t. After doing my own research, I found out my car was three versions behind. I brought it back, they updated it, and the key worked right away. Everything works great now, but I wish I did not have to figure that part out myself. Updates should be checked by default.

This is a wonderful dealership with staff that listens and makes us, the customers, feel well looked after. I purchased a Polestar two weeks ago and couldn’t be happier with the process. A great product with a fair price and a smooth purchasing process will make me come back again. Thank you Polestar Lisle, specifically Michael in sales, Micah the sales manager and Steve Camp, GM. You guys are awesome.

I recently had the pleasure of purchasing a Polestar 2 from Polestar Lisle, and I must say, the experience was exceptional. From the moment I walked in, I was greeted and met John Pier with professionalism and a genuine enthusiasm for electric vehicles. John Pier took the time to thoroughly explain the features of the Polestar 2, ensuring I was comfortable and informed throughout the entire process. The test drive was seamless, and the performance of the Polestar 2 exceeded my expectations. John was patient with my questions and provided clear, concise answers, making the decision-making process straightforward. His transparency and dedication to customer satisfaction truly stood out. I highly recommend Polestar Lisle to anyone considering an electric vehicle I recommend talking with John Pier, his commitment to excellence and customer care is evident in every interaction.