2013 Rolls-Royce Ghost Ghost

I had the pleasure of working with Jay Han at Pohanka Lexus of Chantilly, and my experience was exceptional. From the moment I met Jay he respected my time and made sure that every interaction was efficient and meaningful. Exceptional communication and commitment from Jay throughout the sales process saved everyone time and money. Mr. Han took the time to thoroughly explain all the details of the Lexus models I was interested in, including their features, performance, and pricing. Jay never pressured me into making a decision and always gave me the space to think and ask questions. Jay's professionalism and honor were evident in every interaction. He went above and beyond to ensure that I was fully satisfied with my purchase and made sure that all my concerns were addressed. His knowledge and expertise in the Lexus brand were truly remarkable, and it made me confident in my decision to buy a Lexus from Pohanka Lexus of Chantilly. In my opinion, Jay Han is a master salesman who truly understands the art of building strong customer relationships. His dedication to providing exceptional service is admirable, and Pohanka Lexus of Chantilly is fortunate to have him as part of their team. If you're in the market for a Lexus, I highly recommend reaching out to Jay Han for an outstanding car-buying experience.

We walked into our local Lexus dealer, with cash, looking to buy two new vehicles and were treated horribly (after waiting over half an hour to even get any assistance). We decided to find what we wanted at another dealer and happened to find that at Pohanka. We reached out to inquire about a new RX 350 and Fraz was so quick to reply. We were worried about buying something without seeing it and being 8 hours away, but he was very communicative and reassuring so we decided to just go for it. They gave us a great deal and shipped the car right to our driveway. Juan was also a great help to us. Absolute best car buying experience with excellent customer service.

Mike and his team always do a fantastic job of taking care of my car. They are professional, friendly, helpful, responsive and knowledgeable. I just received my car back from servicing, inspection and emissions and it looks great! Everything was seamless and the team could not have made it any easier on me. I highly recommend them!