2007 Lotus Exige S

I was in a jam with an E-bike I purchased out of NYC. Nothing whatsoever to do with J & J Auto. Then the charger went bad. I tried calling the manufacturer and got nothing but dead air trying to find a human being that actually able to give me some direction finding a new, and very proprietary, charger. Just wasn't going to happen. Then I happened to come across J & J Auto who is a dealer for OKAI. This was mid-afternoon Wednesday. I got John on the phone who took an immediate interest in helping me and doing it correctly. He located his distributor and got a live human being on the phone who John worked and got something happening. The distributor would not commit to John a next day delivery. Only that it would be delivered either Thursday or Friday. As I was looking for John's phone number on Thursday morning in walked UPS with the charger John had order late Wednesday afternoon from California. Thank you John for caring about customer service. You didn't know me from a hole in the wall. But you cared enough to make this happen with very little compensation to your own business. So if you are a potential customer of J & J reading this wondering whether you want to do business with J & J, don't hesitate. I read a handful of some negative reviews about J & J. Truth is that rarely do people who are very satisfied take the time to leave the positive reviews. That's unfortunate. The negatives are usually unhappy because of extenuating circumstances that don't tell the whole story and are one sided. Or they are a "Karen" or a "Kevin". I'm a Kevin by birth. Not a wingy whiney "Kevin". And I would highly recommend J & J and John any day of the week. Thank you again John. Nice working with you. Color me a very satisfied customer of yours. I know who I can work with regarding my OKAI E-Bike. Best Regards.

John was great. He's very helpful and friendly. Made our buying experience nice and smooth.