Me and my fiancé were looking for a 2024 grand highlander. We went to 3 dealerships in north Dakota and they all couldn't get us what we wanted. Or when they did they sold it even though we had a reserve. I called Kris B at 8 am. He said the vehicle was there and waiting. We drove 4 hours knowing we were already approved. We were in and back on the road in 2 hours including him personally going and making sure every detail of the car was perfect and personally filled our gas tank.

Had to leave a good word for Denny Menholt Toyota. I was driving my Scion FRS across the country and my clutch went out in Rapid City. Eric in service took great care of me and got my car looked at right away and was very clear with communication and helped me get back on the road in a timely fashion. I felt the cost was very reasonable and they exceeded my expectations for time frame. Thank you very much for taking care of me and getting me back on the road!

Great experience at this Toyota. We had a brake issue travelling thru Rapid City heading west and needed it addressed asap. They got us in, fixed the issue, and had us back on the road a couple hours later. Much appreciated!

We were moving back to Minnesota from Montana in a 2006 Toyota Highlander. It was just me and my son and it had already been a stressful move. We were stopping in Rapid City for the night and by the time we got there our check engine light came on. I called Denny Menholt because it was a Toyota dealership. I expected the usual wait and anticipated being stuck there for another day or more. When I called I talked to Michelle (I think that was her name) and she said bring it right in. We pulled in with our loaded down car and cat. Michelle was great. She was friendly and a no nonsense attitude which is what I needed. Long story short. She check the codes, told us we would be able to make it home with out breaking down. I asked her if she would look at my coolant to make sure it had enough. She said it did but they would add some anyway. The tech who filled was friendly and had a smile on his face (Chase?) When I asked how much she said there was no charge. I thought it was going to be another expensive trip to the shop. She could have billed us for any of this and I would have expected it. I almost cried. Then the gentleman who helped us into the shop asked if he could fill our tires (Yes please!) and he even gave us a cap for the stem valve that was missing on one of our tires. I seriously almost cried. This was one of the best experiences I have every had in a shop. Not just because I didn't have a bill, but because their customer service was excellent. I genuinely felt that cared about us and were happy to help us. Thank you so much!

I recently purchased a Toyota Corolla cross hybrid 2023 and I had some questions regarding it particularly about the cruise control and I thought there might be an issue. When I brought it to Eric at the service center he was super helpful checked it for codes did a test drive and showed me how to have it function properly. Because I didn't buy the vehicle from this particular Toyota I didn't know what to expect. I thought I might get second rate service instead I was treated like a first-rate customer and so I really appreciate Eric and the service team. I also had a pleasant conversation with Tyler.