2021 Mercedes-Benz E-Class E350 4MATIC

I will like to start of buy thanking my service advisor Ryan McClay, and all the certified Mercedes technicians who did the service work on my van. This gentleman did a fantastic and excellent job. They even brought a manufacturing era in my back door to my attention and fixed that problem. This dealership seams to take pride in the name brand vehicle they sale and service seriously and understands that your vehicle is your investment that you work hard for and made sure that I was completely satisfied with the job the technicians performed. I wish they had a location to build my van when I first ordered it because I would have bought it from them. I will continue to service my van and highly recommend friends, family and any one who is looking to buy or service their Mercedes Benz or sprinter to this dealership.

Since 2015 we always had my business vans serviced at the Mercedes service center Shrewsbury , and Ryan made the entire experience exceptional. His professionalism and dedication to providing top-notch service were evident from the moment I arrived. **Customer Service:** Ryan was incredibly attentive and listened carefully to all my concerns regarding the vans. He explained the necessary services and repairs in a clear and understandable manner, ensuring I was well-informed throughout the process. **Efficiency:** The service was performed promptly and efficiently. Ryan kept me updated on the progress, and the turnaround time was impressively quick, which was crucial for keeping my business operations running smoothly. **Quality of Work:** The vans were returned in excellent condition, with all issues thoroughly addressed. Ryan and his team clearly take great pride in their work, and it shows in the quality of the service provided. **Overall Experience:** Ryan made what could have been a stressful experience smooth and hassle-free. His friendly demeanor, attention to detail, and commitment to quality service truly set him apart. I highly recommend Ryan and the Mercedes service center for anyone needing reliable service for their business vehicles. Thank you, Ryan, for your outstanding service and professionalism!

Artie was so comforting through the entire sales process. I had been toying with the idea of a luxury SUV for some time. Mike & Artie made my first solo vehicle transaction absolutely seamless & painless! I was so anxious with all of the stigma behind purchasing a vehicle but they truly made me feel so welcomed and safe in their hands. Shrewsbury even got me a lower interest rate from my own bank which I did not anticipate at all. Absolutely immaculate service & excited to be a lifelong customer of theirs!