2023 Mercedes-Benz E-Class E350 4MATIC

had the pleasure of working with Casper at Mercedes Manhattan and I couldn't be happier with the service I received. Casper attention to detail and commitment to excellence made the entire car buying process seamless and stress-free. Throughout the negotiation process, Casper demonstrated transparency and worked diligently to secure me the best deal. His straightforward approach and exceptional customer service skills made me feel valued and at ease. Thanks to Casper’s expertise and dedication, I was able to get into my dream car. If you're looking for a car salesman who goes above and beyond to provide outstanding service, I highly recommend working with Casper at Mercedes. You won't be disappointed! Thank you, Casper, for your exceptional assistance and for making my car buying experience truly remarkable.

The MB Manhattan dealership provides high quality, high touch white glove services. I have visited this dealership probably a dozen times for sales and for service. First, the challenges: this is a very large leadership. The volume is massive, and takes a lot to stay organized. On occasion, you have long wait times, even to drop off your car for service. Plus, they are currently under extensive construction to upgrade some of the facilities which creates a further delay which can be an inconvenience. I have had to wait up to 45 min sitting in my car, inside the garage, just to drop off my vehicle for service. A second challenge is the sticker shock, but that should come as no surprise given the type of vehicle and that you are in Manhattan, NY. Now for the positives. Sales service is generally outstanding, truly best-in-class. Includes handholding every step of the process, helping with financing, driving and delivering the vehicle anywhere you may be. Vehicle services are very good. Once they get to your vehicle they do a fantastic job, diagnosing it, repairing it, and keeping you in the loop quickly and efficiently. I have been to other dealers, and once you get used to the level of Service that MB Manhattan provides it becomes the new standard by which you measure things.

Had an amazing experience purchasing my first Mercedes Benz at this dealership with Jon Paul, since I walked in I fell welcome and his professionalism like no other. I purchased my vehicle and was able to get it home the very next day…. Do not hesitate to contact Jon, best sales person, definitely the best costumer service. Thanks M. Benz of Manhattan.