Audi does not pressure like other car dealerships. It's more inviting and relaxed (IMO). I have bought from BH Audi in the past and had an overall good experience after a couple of rough moments. My experience was pretty seamless at SM Audi as well. It always starts with the initial point of contact, the sales person. That can make or break your experience. I worked with Wilfredo Orozco ( Willie). He was knowledgeable, communicative and understanding of what it was we were wanting. The process took a couple of weeks to find the right vehicle. Along the way, he communicated without any pressure tactics. Of course there were a couple of issues, but they were addressed and there is still a couple that I know SM Audi will address and correct. It's the nature of the car business. I will be circling back with SM Audi today and will follow up here to give an update. At this time I am giving them 4 stars overall. Willie I would give 5 stars. I hope to return to this page to give it a completed 5 stars. Stay tuned! I'm back after circling back to SM Audi to take care of a couple of issues that needed to be addressed. John, Used Car Manager and Marvin, Service took care of me in rapid fashion. All done. Tada! From 4 to 5 Stars!

Excellent Audi purchase transaction with Joey and Claude. The paper work was done before the Q8 was detailed. Joey was a great help to get us into the car we wanted. Claude was the best, made sure we were pleased with the purchase. Claude even called me on my Birthday just to wish me a Happy Birthday. All the best to the Santa Monica Audi crew.

Angela in sales was a complete pleasure to work with. Upon arrival, you are greeted by the front desk staff and the wait was minimal. I was able to find the car I wanted and Angela walked me through the process, got documents in order and sent me to finance I a timely manner. I had to go to work that afternoon. Everyone was professional and knowledgeable at this location. However, I definitely recommend Angela in finance for her professionalism and pleasant attitude. Julia in finance was pleasure to work with and provided assistance in choosing the proper maintenance package for me. The technologists, George and Steve were great in explaining the features of the car as well. Lastly, my tire pressure light came on and they quickly checked the pressure in all 4 and reset the monitor. I didn’t catch the guys name but he wore glasses, a red hoodie that said “thank god it’s Friday” on the back and was fast but thorough in his explanation of the correct pressure to set the tires at. I would definitely recommend this location to friends and family.