2016 Audi Q5 2.0T quattro tiptronic Premium Plus

I had a regular inspection at 45K miles a little over a year ago. Britney told me that I had a slight crack in the thermostat housing, and that I should probably have that replaced before my 55K service. I then inspected the coolant level every 1K and topped it up. It seemed always to be a constant amount. But I finally decided to have it and the water pump replaced last Wed. I felt that Britney was very knowledgeable, and competent, as well as being really pleasant to deal with. Watching the coolant loss for more than a year gave me more confidence in her advice. Without her advice, I would have been clueless. I made an appointment for the 55K service, and the for the thermostat replacement. My loaner car was there, everything was as I was expecting. The service and repair were done at the expected time, and I was very satisfied. But I was pleasantly stunned when Britney told me that the thermostat had been replaced under extended warranty, so I only had to pay for the 55K service, and for one part, the water pump (it's not so easy to change the thermostat, and while everything is apart, it makes sense to get a new water pump at the same time). That's pretty amazing, isn't it. I've been very happy with my Audi, and very happy with the personnel and the service at Roger Jobs. But this was another level.

I worked with TJ recently to purchase a used Ford Explorer. He was super easy to work with and I feel we both walked away with a good deal. Negotiations were fair, and I got the vehicle I came in for at a fair price. I wasn’t pressured by the financing department like I’ve experienced at other dealerships. They walked me through everything and were very relaxed through the whole experience. From the time I walked in to the time I drove away was about 2 hours. I will be looking at their inventory first the next time I’m in the market for a vehicle.

Service on my Audi was due. I work with Britany in the service department. She is so pleasant, friendly, knowledgeable, and thorough. It is a pleasure each and every time. Car was inspected and cared for, washed and cleaned and delivered in the time promised. Great report with video included. Very happy customer