2011 BMW 3 Series

This was easily one of the best experiences I've had in working a car deal from beginning to end. Lisa was amazing and responsive in getting the information put together and getting the process moved ahead. I live on the Westside so it's a 45 plus minute drive to the dealer. My total drive was longer than the paperwork process. Which actually was mostly going through the tons of features on the car. GM, leasing and other employees were amazing. Beautiful facility as well.

To gain the full Genesis experience, start at the beginning. The beginning is with CJ Ughamba. This guy is ready to meet you at the door, at the car, or anywhere in between. He's the sensei of salesman, and you stand back for lessons, Grasshopper. Ask whatever and how many questions you want. He will have the answer or get it for you quickly. He is a human car manual for all Genesis vehicles. He knows all about them. He has done the homework. I was torn between Genesis and Mercedes. I'm beyond happy for my Genesis purchase. Luxury on top of luxury. Features galore. The best of it all. Long story short, Genesis is genius! ?????????? Let's circle back to CJ. He also brings the skill and virtue of patience. I threw a lot at him. He worked-worked for this sale. It was not easy, but he also made it not hard. He did it all with a smile and the temperament of doing what was best for me. CJ called or texted to address my concerns. I even texted him at 9 pm one time. ?????????????????????? Enough about CJ ???? Genesis of Mentor has the best public bathroom I've ever seen. They also have 1 of those plant walls. It's gorgeous ???? Everyone on staff that I met outside of my new BFF CJ was extremely nice. Zac, the finance guy, was great and personable as well. His process was a little slow, but we talked a lot about our families and stuff, so he joined the friend club too ???????????? If you are the fence about a new car or new- to-you car purchase, head over to CJ at Genesis of Mentor. I was on the fence. Then I drove through it with my GV70 ????

Decided to get the GV70. Quality vehicle for the price. Everyone at Genesis of Mentor, especially Charlie the General Manager, CJ the Sales Advisor and Kyle in Finance were knowledgeable and friendly. They took time to make sure we understood everything and got exactly what we wanted. If you’re not familiar with Genesis, do yourself a favor and check out their vehicles. You will be impressed!