2016 BMW M4 Base

Is a great experience it didn’t take all day like I’ve had that other dealers Matthew my sales guy. He was wonderful. He had all the answers I needed.

Thank you, Remie in service for getting the right people to help me out. I know that you got put in the situation that was unfair to you and I’m a little appalled by that, because you were not the original problem, you were my solution. It’s unfortunate that people don’t see the whole picture. I’m very disappointed in Eder for passing the buck. I’m appalled at the technician for causing damage to my lugs in the first place. I spent hours yesterday waiting for a tow. Plus $150.00 I should not have paid had there been no damage to my car. I paid another shop closer to me over $70.00 to get my spare put on because of the damage caused by south point dodge. I called the service managers assist yesterday to make arrangements with Eder or service to get my tire in and repaired. Originally asking for someone to replace my damaged lugs but decided not to worry about them because I already had the car at another shop and spent so much money. However when I arrived today I found Seven people in the service drive and you were the only one to greet me. again I can’t thank you enough for making me feel like a valued customer while everyone could care less. Should you ever find yourself in need of exceptional customer service you know where I work and trust that you would never be put in a situation like I was and not treated the way I was. Customer service should always be number one. That is something this facility is greatly lacking in.

I was in the market for a new truck due to a total loss of my previous truck. Every dealership I visited tried to trick me into leaving money down, buying a vehicle I didn’t want, and even went so far as to talk down to me as if they knew what I wanted better than I did. Meeting Ezekiel at South Point was a breath of fresh air. He listened to me and made it a point to only show me what I was looking for. He has a very customer-centric approach and a fun personality. I was treated very well and the process was quick and easy. I didn’t feel pressured or like they were trying to pull a fast one on me. I left with a glorious truck that checks all the boxes. I am very happy with the service at South Point Dodge and my new truck.