2006 Mercedes-Benz E-Class E500 4Matic

Sad to say this service department looks like it's gone downhill. First off, no one answers the phone. That is a bad sign. Several times the phone just disconnected. Last time I took my vehicle here that messed up the service pretty bad regarding my transmission and I had to bring it back for them to remedy their mistake. It's a Escalade, one of Cadillac's premier vehicles, and they still didn't give it the attention it deserved. Looks like I have to go to dealership further away which is a terrible inconvenience. I hope the owner and service manager read this. UPDATED. victory has really stepped up their game after some missteps and I am now a huge fan of the dealership. Things happen but it takes a great business to repair the relationship. I recommend them!

From the time I bought my XT5 in 2019 to the present time, this dealership has been very easy to work with. The service guys are always so friendly and my car is in and out in just a few hours. I do wish they would go back to washing cars after being serviced. After spending a lot of money on my car, it would be nice to have a clean car returned to me!