2019 Mercedes-Benz CLS CLS450

We live in Canada. Last July we were visiting my sister in Santa Barbara, when the DEF system in our Mercedes Sprinter RV faulted and we got the warning of 'only 10 more starts.' Of course it was a Friday, and we worried that we couldn't get it fixed before the engine shut down. Calling around, we found that M-B Oxnard was the nearest dealer that would service a Sprinter van. After explaining our situation the dealer actually brought in a technician on the next day - Saturday to squeeze us in. The service advisor kept me well informed about progress throughout the day. Although the repair should have been covered by warranty, because it was a Canadian vehicle in the USA, the computer program would not allow the warranty. But the 'fine print' suggested that it would eventually be covered, though I had to pay for the repair on that Saturday. The service advisor kept working on the issue for the next two weeks, and eventually it was covered and I was refunded the payment. I did not expect the extra work done on my behalf after payment was made. Kudos to all involved.

I recently had the pleasure of visiting Mercedes Benz of Oxnard, and I must say it was one of the best car-perusing experiences I've ever had. From the moment I stepped into the dealership, salesperson Asr?n's warm and friendly demeanor made me feel at ease. Asr?n is incredibly knowledgeable about the cars on the lot, answering all my questions with confidence and clarity. He took the time to understand my needs and preferences, ensuring that he recommended vehicles that were a perfect fit for me. What impressed me the most was his genuine interest in helping me find the right car rather than just making a sale. Throughout the process, Asr?n was patient and never once did I feel pressured. He provided detailed information about each car's features, performance, and pricing, making sure I had all the facts to make an informed decision. His transparency and honesty were refreshing, and I felt that he truly had my best interests at heart. Moreover, Asr?n followed up with me to ensure I was satisfied with my knowledge and to see if there was anything else he could assist with even though I didn't make a purchase yet. This level of customer service is rare and greatly appreciated. If you're in the market for a car and want a hassle-free, enjoyable experience, I highly recommend working with Asr?n. You won't be disappointed!

I had a great experience buying a used truck from MB of Oxnard. Cole was a nice salesman, Jerry got us through financing quickly, and Javier took care of a small fix promised in the sale. Overall, they were very easy to deal with.